top of page
Frequently Asked Questions
-
What's included in the price?We offer a full service option where we do all the work! We will deliver, set up, and decorate, and pick everything up the following day. Please refer to the home page to see what is included with each event package. We also offer a Do-It-Yourself option. This is where you pick up your party rental supplies to set up at your venue, and then return the next day. This option is limited so please check for availability when contacting us if this is something you would like to do.
-
Is there a deposit?A refundable $150 deposit is required at time of booking to secure your date. If your event is canceled less than 30 days from the original event date, the deposit becomes non-refundable. We recommend rescheduling events to ensure your deposit is not lost.
-
Which payment methods do you accept?We accept cash and all major credit cards. You will receive an electronic invoice that gives the option to pay how you wish.
-
How do I book a slumber party?Fill out the Book Now form online. We will then contact you to book your party. An invoice will be emailed to you, as well as your event contract. Your event will be booked when your deposit has been paid and the contract has been signed electronically. You may add tents to your event, if available; however, they cannot be subtracted once the contract has been signed.
-
What is your cancellation policy?Rescheduling your event is preferred. Deposit becomes non-refundable if the party is canceled less than 30 days in advance.
-
What is your policy for damaged products?Any item damaged or stained will result in the loss of part or entire deposit. Additionally, a $100 cleaning fee could be charged if Happy Tent Co. employees deem necessary. Lost or stolen items will result in a fee equal to its replacement.
-
Do you stay and host the event?We do not stay, but we ensure everything is set up just as you need it. Typically, we pack your party with extra items should you need anything additional.
-
How long do I have the rentals?Our packages are one-night rentals. Each additional night (depending on availability) is $25 per night/per tent.
-
How much space is required?Each teepee set up is approximately 4 feet wide by 75 inches long. Remember to leave enough space for a walkway and safe sleeping.
-
Can the tents be set up outside?Our tents are indoor rentals only.
-
Will you move furniture to make room for the tents?We require that the designated event area be clean and cleared of furniture prior to the time of set up.
-
How long will it take to set up and take down?Please allow us 1.5-2 hours to set up your party. For take down, we ask that you deflate the air beds before we arrive to make the process faster. If this is done, the take down process should take approximately 45 minutes.
-
Do you need access to power?Yes, most of our string lights require power. Although, we are able to use battery-operated when needed.
-
Do guests need to bring a pillow and blanket?Yes, we do not provide pillows to sleep on. We will provide a throw blanket and themed throw pillows, but do suggest guests have their own blanket and sleeping pillows for maximum comfort.
-
How do you launder the linens and disinfect items?All bedding, including sheets and blankets, are washed after every use with Seventh Generation products. All accessories are disinfected and wiped clean. All mattresses will have a waterproof cover protector as well.
-
Can tents be rented for adult usage?Yes! Our sleepover set-ups include twin-sized air beds. The tents are 47 inches tall. Guests should provide their own blanket and pillow.
-
Can I decrease the number of tents/decor items I rent prior to the event?You have within 7 days of your event to change or alter the number of tents. If you wish to decrease the number of tents within 7 days of your event, you could be charged a fee up to $50 for each tent.
-
Is there an extra charge for larger events?Yes. We do charge an additional service fee for sleepovers of nine or more. Hosting a BIG sleepover? Contact us for more information.
bottom of page